Returns Policy
Return, Exchange & Refund Policy
Thank you for shopping at szyunche.com. We value every customer and strive to provide quality products and reliable service. If you are not completely satisfied with your purchase, we are here to help. Please read the following Return, Exchange & Refund Policy carefully before submitting a request.
By placing an order on our website, you agree to the terms outlined in this policy.
1. Return Period
You may request a return within 30 calendar days from the date your order is delivered.
After 30 days have passed, we are unable to accept returns or issue refunds unless otherwise required by applicable law.
2. Return Eligibility
To qualify for a return, your item must meet all of the following conditions:
The item is in its original condition.
The item has not been intentionally damaged, altered, or modified.
All original accessories, manuals, cables, and packaging are included.
The item is returned in a condition suitable for resale.
For hygiene, safety, or product integrity reasons, certain products may not be eligible for return if they have been excessively used or damaged after delivery.
Returns that do not meet these requirements may be rejected or may qualify only for a partial refund where permitted.
3. How to Request a Return
Before returning any item, please contact our customer support team.
Please include:
Your order number.
Your full name.
The email address used for the order.
The reason for the return.
Photos or videos if the product is damaged, defective, or incorrect.
Email:
Sale@szyunche.com
Our support team will review your request and provide return instructions if your request is approved.
Please do not return products without prior authorization, as unauthorized returns may not be accepted.
4. Exchanges
We are happy to replace products that:
Arrive damaged during shipping.
Have manufacturing defects.
Are incorrect due to our fulfillment error.
If you receive an incorrect or damaged product, please contact us within 7 days after delivery.
Once the issue has been verified, we will arrange an exchange or another appropriate solution at no additional cost whenever applicable.
Exchanges for customer preference (such as ordering the wrong model or changing color preferences) may not always be available depending on inventory.
5. Refund Process
Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.
If approved, your refund will be issued to your original payment method.
Depending on your payment provider or financial institution, refunds generally appear within 5–10 business days, although some payment methods may require additional processing time.
Please note that original shipping charges (if applicable) are generally non-refundable unless the return is caused by our error or the product is confirmed to be defective.
6. Partial Refunds
In certain situations, only a partial refund may be granted.
Examples include:
Products returned with missing accessories.
Items showing signs of unnecessary wear or misuse.
Products returned without original packaging.
Returns that are incomplete or not in their original condition for reasons not caused by us.
Each return will be evaluated individually.
7. Return Shipping Costs
If the return is requested because:
You changed your mind.
You ordered the wrong item.
You no longer need the product.
The customer is responsible for the return shipping costs.
If the return is caused by:
Our shipping error.
A defective product.
A product damaged during transportation.
Receiving the wrong item.
We will cover the reasonable return shipping costs or provide another appropriate solution.
Shipping charges are generally non-refundable unless otherwise stated.
8. Damaged, Defective or Incorrect Products
We carefully inspect products before shipment. However, if your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
Clear photos of the product.
Photos of the shipping package.
Photos of the shipping label.
A brief description of the issue.
Once verified, we will work with you to provide a replacement, refund, or another suitable resolution.
9. Order Cancellation
Orders may be canceled before they have been processed or shipped.
If your order has already been shipped, cancellation is no longer possible. However, you may request a return after receiving the package in accordance with this policy.
If a cancellation request is approved before shipment, a full refund will be issued to the original payment method.
10. Non-Returnable Items
Unless otherwise required by law, we cannot accept returns for:
Items marked as Final Sale.
Gift cards.
Products intentionally damaged after delivery.
Products modified or repaired by unauthorized persons.
Items returned without prior authorization.
Products missing significant components or accessories.
11. Refused Deliveries
If a package is refused by the customer without prior communication, any shipping charges, return shipping fees, customs duties, or handling costs incurred may be deducted from the refund amount where applicable.
12. Lost Packages
If your package appears to be lost during transit, please contact us as soon as possible.
We will work with the shipping carrier to investigate the shipment and provide assistance. Resolution times may vary depending on the carrier's investigation process.
13. Contact Information
If you have any questions regarding returns, exchanges, refunds, or your order, please contact us.
Website: szyunche.com
Customer Support Email: Sale@szyunche.com
We aim to respond to all customer inquiries within 1–2 business days.
Our goal is to provide a fair, transparent, and efficient resolution for every customer. Thank you for shopping with us and for giving us the opportunity to serve you.